FAQ


How do I clean my bottle?

We recommend that you wash your bottle in warm soapy water. We do not recommend dishwasher use as it can effect the decals applied to the bottles.

Shipping and delivery details: 

All orders are despatched by the first working day (Mon – Fri) after they are placed, (unless there is a notice up on the website indicating a delay) and you will receive a confirmation e-mail at that time.

For all orders within the UK we use Royal Mail 48 and so delivery will take two to three working days. Shipping to the rest of Europe is at International shipping fees (cost will be calculated on the check-out page) and take seven to ten working days.

We can ship to other international countries, but shipping costs will be calculated at courier rates.

Refunds and returns: 

Should you wish to return your bottle for an exchange or a refund please email sam@i-bottles.com. Please be aware that refunds are only processed once the returned item has been received and can take an additional 3 to 5 days to process and appear in your account.

If there is any damage to your item or delay to the delivery, please also reach out to us as we will always assist to sort out any issues you may have.